Terms & Conditions | Brassiere Lingerie


By ordering products from Brassiere Lingerie, by website, phone or in the shop, you are agreeing to be bound by the terms & conditions set out below. Please read these Terms & Conditions carefully before using the website.

Sales Contract

Brassiere’s acceptance of your order commences when your items are despatched. At this point a contract of sale starts and you will be sent a despatch confirmation by email.


We accept payment by Mastercard, Visa, Visa Electron and Solo for purchases in the shop or by telephone. We use Paypal to process payments on the website. This provides a very easy and secure payment option. Please note that payment for your items will be taken at time of your order.


The majority of items on our site are in stock and will be despatched the same day by 1st class recorded delivery or internationally signed for delivery. Due to the large range of products available it is inevitable from time to time some items will be temporarily out of stock. If this is the case you will be notified by email and will include a new estimated delivery date. If you have ordered multiple items which include out of stock items then your in stock items will be despatched immediately to you with any backorder items being sent together when available. There is only one shipping & handling charge per order and it is charged when your first shipment is sent. Additional shipments are shipped at no additional cost to you.

If any of the items you have ordered have been discontinued and we cannot supply it we will try to contact you either by email or telephone to inform you and establish how you would like to continue. If for any reason we cannot contact you we will despatch the rest of your order and refund the amount of the discontinued item.

Delivery Charges

UK Delivery orders – Free

International orders under £100 – 3-5 days £10.00
International orders over £100 – Free

What if my order has not arrived – Orders are posted nationally and internationally using the Royal Mail or a courier of our choice. Orders are usually received by the customer within the above timescales, but please allow up to 14 days for UK & Europe. USA, Canada, Australia and the rest of the world please allow up to 28 days for delivery. After this date and your order has still not arrived then please feel free to phone us on 01422 201753 or email us at [email protected]

Before being despatched all of our items are checked by a supervisor to ensure the garments are in immaculate condition, labels are intact and the quantity of items despatched are scanned to ensure complete orders are despatched as per the order received.

Customs and Duty – Charges for custom clearance must be paid by you the customer as we have no control over these charges. Likewise on any returned items it will be your responsibility to repay fees due by your customs authority.


We will be happy to exchange or give you a refund on online purchases, providing the goods are returned with all tags intact within 31 days, upon receipt of the unwanted items. For hygiene reasons all briefs/swimwear should be tried on over your underwear. We will not under any circumstances accept items that are marked, stained, tainted by tobacco smoke or have the labels unattached as we do not send any garments to customers that are not in an immaculate condition. Returns of hosiery can only be accepted if the pack has not been opened. If you do not have a delivery note please return goods to the address below with the following information:

Full Name & Address
Contact Telephone Number
Order Number
Reason For Return

Please state whether you would like a refund or a replacement. We recommend obtaining proof of postage for all items that you return. It is the customers responsibility to ensure the goods are securely packaged and postage is paid for when returning the goods. We also recommend that you obtain suitable postage insurance to cover the value of the item.

Returns Address:

Brassiere Lingerie
4 Leeds Road
West Yorkshire

Gift Vouchers cannot be returned or refunded, except in accordance with your legal rights. The balance cannot be converted back into cash.

If items are returned in an unsaleable condition we will not be able to process a refund. We will happily return the items to you at a charge of £2.50 UK £5.50 International. This does not affect your statutory rights.

Faulty Goods

If you believe the goods we have supplied to you are faulty, please contact us either by email or phone to inform us that you wish to return the item, please include a full description of the fault and your original order number. When we receive the item, we will investigate the problem and contact you to agree the most appropriate course of action.

Promotional Codes

From time to time we may offer coupon or promotional codes to our customers. To use one of these codes, please enter the code on the “Basket” page of our checkout process and press update. Only one coupon code may be used per order.

Your Privacy

Brassiere Lingerie is committed to respecting your privacy and we will not pass on any of the information provided by you, to any third parties. If necessary, we might use this information to contact you for help when we are processing an order. All information we collect from you is stored in a secure database.

Aggregate Information

We collect aggregate information on visits made to our pages. This information helps us improve the content of our site. We also track which website refered visitors to Brassiere Lingerie.


VAT (Value Added Tax) at 20% is already included in the purchase price of all goods. Please note with all international orders we cannot be held responsible for any duties/taxes that you may incur when you receive your package.

Brassiere Complaints Procedure

At Brassiere Lingerie we do pride ourselves on our customer service and endeavour to ensure that our customers are satisfied with the service they receive. If however for any reason, you feel you have been treated unfairly or that your shopping experience was unsatisfactory please contact us immediately so that we can try to help you.

Legal Statement

This website was created and is served from the UK, English law therefore governs it and should any legal discrepancy occur, it will be dealt with in English court of law.


Brassiere Lingerie provides this website for your personal use. You may not use it commercially or modify, distribute, transit, copy, display, reproduce, perform, licence, publish, transfer or sell any content, information, products or services obtained from this site. Our website design, text, graphics and images are owned by Brassiere Lingerie and reproduction of any of these without prior written permission is strictly prohibited. Other product and company names mentioned on our website may be the trademarks or registered trademarks of their respective owners and have been reproduced with their permission.